Call Center
The call center is based in Georgia and has been in business coordinating inspection services for home buyers for over 20 years. The Call-A-Key division is a 8:30 am to dusk operation, 7 days a week including holidays.
When buyers call to see homes after dusk, the call center representative invites the prospect to return during daylight hours.
Overview
Components
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Secure Access Lock System
Patented 10-button lock is designed to allow access to verified buyers and also keep your property secure. The lock code changes every 60 seconds and is unique for each lock. After unlocking, the lock relocks again after 10 seconds. Users only need to close the door to secure the home.
The lock is easy to install and to move from home to home when they are sold. A key is provided for use by the builder, listing agent and maintenance people. - Instant Access Signage
With each lock shipment, three signs are included; a large lawn sign urging visitors to call for "Instant Access", a front door sign with instructions on how to gain access, and an inside door sign reminding visitors to lock up behind them.
- Buyer Verification Procedure
Prospects call the number on the door for entry and their identities are verified using our identity database managed by our call center representatives. If a buyer fails verification, the representative sets a showing appointment with the listing agent for the next day. No one is allowed in without verification. Maintenance workers are not allowed access thru Call-A-Key.
- Information Capture Database
The buyer’s name, address and cell phone are entered into the Call-A-Key database. Other information such as the buyer’s home phone number, email, work location, if they have a home to sell, family details, etc can be captured as well. Customized questions can also be asked based on clients needs, i.e. questions about financing.
Once the buyer record is completed, an instant email or text is sent to the listing agent and to a maximum of 3 other emails, alerting them to a property visit. The message contains the prospect’s name and cell number, and the property they visited.
If a prospect returns to the property for a second look, the call center calls the listing agent immediately once access to the property is gained.
The agent is encouraged to call buyers back right away to answer their questions and to invite them back to see other non Call-A-Key properties. The database can also be used by the listing agent as a call-management system, providing note taking sections and setting alerts for future follow up calls.
